Our Client Relationship

So let's be honest...

There are hundreds of web companies that offer the same thing: "Good designs, friendly customer service and a great value." While we at J House Media also believe in providing top-notch quality and excellent customer service, these are all subjective and difficult ways to differentiate a web company's offering.

It’s the relationship that really counts

While it is difficult to build trust immediately, we can show you how we recognize that our clients are the most important part of our business. We provide a professional and reliable service to give our clients an edge.

Control

Customized Planning & Design

What are your goals? What are your challenges? How will you measure the performance? By working with you directly, we will develop a customized plan for success for your website.

Easy Website Updating

Our editing system is built for people with limited computer skills and we offer training and assistance when you have a question.

Support

On The Spot Issue Reporting

Report bugs while navigating on your own site. We track your page, your browser, and where you came from to quickly resolve the issue.

24/7 Database Monitoring & Reporting

Sent to our email, our phones and stored in a log. If there’s an error with your data we’ll find out immediately and will begin working to fix it.

Reliability

100% Uptime

We don't skimp on the important things. We offer 100% uptime for your website because we host with the nation's leading webhost company, Rackspace.

Nightly Backups

Things happen. Don't worry though, because we have nightly backups of all your website's information.

Confidence

Functionality Warranty

We believe in our work. If it doesn't do what we say it will, we will fix it for free.

Our Cornerstone Guarantee:
  1. You will get a website you love
  2. You will know what your website is going to cost
  3. You will know what we are going to do before we build it
  4. You will get a clear time-frame, updates, and work completed on schedule.